Shipping & Returns
We use USPS to deliver orders within the United States and Canada. All orders are issued a tracking number. We are not shipping internationally at this time.
Shipping Fees:
DOMESTIC (U.S. Only)
Standard: $6.95
Express/Priority: $10
GIVEAWAYS AND SPECIAL PROMOTIONS (U.S. Only)
Flat Rate: $6.95
CANADA
Calculated at Checkout. Starts at $20
Processing and Delivery Time:
It usually takes 2 business days or 48 hours for your order to be fulfilled and shipped by our team, (Monday – Friday).
Please note that any orders placed after 12:00 PM Pacific Standard Time (PST) on Friday will be processed on the following Monday.
After your order has been shipped, standard USPS delivery time, (excluding processing time), within the United States is 2-5 business days depending on where the package is being sent to and 7 - 21 business days Canada.
Please keep in mind that during the holidays or restocks, this time may vary and may be delayed further.
DOMESTIC
- Standard (USPS) – 2 - 5 Business Days
- Priority Mail (USPS) -- 2 - 3 Business Days
CANADA
- Standard (USPS) – 7 - 21 Business Days
COVID Safety Protocol
MG Moroccan Gold has implemented every health and safety measures recommended by the CDC, as well as additional safeguards to promote a safe and productive environment in our Fulfillment Center. Employee is voluntarily fully vaccinated.
MG Moroccan Gold appreciates its customers' continued patience if they should experience a delay in their shipment. Our team member is working as quickly and safely as possible to get orders out.
Good Faith
MG Moroccan Gold will add applicable shipping and handling fees to your order for Giveaways and Promotions. Unless otherwise noted, MG Moroccan Gold will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although MG Moroccan Gold may provide delivery or shipment timeframes or dates, you understand that those are MG Moroccan Gold’s good-faith estimates and may be subject to change. You further understand that product availability may be limited and may not be available for immediate delivery, in which case the products will be delivered when they become available.
Order Information:
All orders will be processed in the order they are received. If you have any questions, please feel free to contact our customer support team. A customer support representative is standing by to answer your questions via email. We appreciate your patience, and we are doing our best to ship all orders on time.
Please note that any orders placed after 12:00 PM Pacific Standard Time (PST) on Friday will be processed on the following Monday.
Business Operation:
Monday – Friday 8:00 AM to 6:00 PM – Pacific Standard Time
Contact Information:
support@mgmoroccangold.com
If you have any questions at all, please contact our Customer Support Team who are here to assist you via email.
Order Tracking:
You can track your order at: https://www.usps.com/shipping/trackandconfirm.htm
Notice of Risk Loss:
MG Moroccan Gold is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation delays or strikes, nor any extra fees, customs, or back-end charges once the package has exited the United States.
Packages undeliverable by USPS and/or their Canadian shipping partners will be canceled and refunded once received and processed at our shipping hub.
MG Moroccan Gold shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery within the United States. All items purchased from the Website are delivered to USPS carrier for shipping. Title to the products in your order is transferred from MG Moroccan Gold to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from MG Moroccan Gold to you when your order is delivered to you. This transfer of title does not affect our returns policy, available below.
RETURNS/REFUNDS (Standard Orders)
Our goal is to bring a smile to you and to simplify your beauty and wellness regimen. We want you to be satisfied with our products. While we strongly stand behind them, however, we want to make sure that we first do our very best to take care of you.
Please contact MG Moroccan Gold Customer Service support at support@mgmoroccangold.com within 14 days of your receipt of the product.
Due to the nature of our products, we handle returns on a case-by-case basis and are committed to making it right.
Please type in your order number on the subject line on your email to help us expedite your request.